Returns & Exchanges
At Aya, we strive for complete customer satisfaction with every purchase. If you are not entirely happy with your items, you may return or exchange them within 30 days of delivery provided they are in their original condition.
Initiate Your Request
Log into your Aya account and navigate to the order history section to select the items you wish to return or exchange.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and the invoice is included inside the box.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing