Frequently Asked Questions
Everything you need to know about shopping with Aya.
What are your shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout based on your location and order weight.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please contact our support team to initiate a return label.
Which payment methods do you accept?
Aya accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How can I contact customer support?
Our team is available via the 'Contact Us' page, through live chat on our website, or by emailing [email protected] during business hours.